Wednesday, May 13, 2009
Is this a bug?
I was flying from Cape Town to Bangalore through emirates flight. It is convenient to online check-in. I do it as I can choose an aisle seat. But for the second time, I got into problem while doing online checking for emirates. Probably the Internet connection was slow – in both occasions, emirates online application did not respond and I had to close the browser after 5-10 minutes of frustrating wait – staring at screen.
Here is the bug that frustrated me…
· I try to do an online check in and would like to change the seats.
· Application hangs when trying to save the changes.
· Close the browser.
· Try again to do check-in
· Get a message that the passengers have been checked in.
Fine – how will I know what are my seat numbers? How do I view my check-in details.
Apparently there are no easily reachable ways to gather information. Probably there is none. How do I search where is “view check-in details” or “view eBoarding Pass” or something similar? I tried site map, tried “Help” and tried “search”… could not figure out the link for viewing check-in details.
Is this a bug? If you are a tester will you catch this bug? If you are a developer will you accept that this is a bug? I am sure most people will say “if this is an intended functionality (I think, it is), then it should be documented requirement specifications. Once it is there, tester can write the test case and developer will make sure that the functionality is coded and tested”. Some testers might say this is “nice to have feature” …
What might have happened here? Requirements problem? Development problem? Or a Testing problem?